Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register at Royal Ace Casino or use our services, we collect the following personal information:

• Identity Information: Full name, date of birth, gender, nationality
• Contact Information: Email address, phone number, residential address
• Account Credentials: Username, password (encrypted), security questions
• Financial Information: Payment method details, transaction history, withdrawal preferences
• Identification Documents: Government-issued ID, proof of address, payment method verification documents
• Gaming Information: Game preferences, betting history, bonus usage including Royal Ace Casino bonus claims

1.2 Automatically Collected Information

When you visit Royal Ace Casino, we automatically collect certain technical information:

• Device Information: IP address, device type, operating system, browser type and version
• Usage Data: Pages visited, time spent on site, Royal Ace Casino login frequency, clickstream data
• Location Data: General geographic location based on IP address (to comply with jurisdictional restrictions)
• Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies

1.3 Communication Records

We retain records of all communications between you and Royal Ace, including:

• Customer support inquiries and responses
• Email correspondence
• Live chat transcripts
• Phone call recordings (with your consent where required by law)

2. How We Use Your Information

Royal Ace Casino uses your personal information for the following purposes:

2.1 Account Management and Service Provision

• Creating and managing your Royal Ace Casino account
• Processing your Royal Ace Casino login requests and authentication
• Processing deposits, withdrawals, and financial transactions
• Crediting Royal Ace Casino bonus offers including Royal Ace Casino $100 free spins
• Maintaining game history and player statistics

2.2 Legal and Regulatory Compliance

• Verifying your identity and age (18+ requirement)
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing fraud, money laundering, and other illegal activities
• Enforcing our Terms and Conditions
• Responding to legal requests from authorities in France and other jurisdictions

2.3 Marketing and Communications

• Sending promotional emails about new games, bonuses, and tournaments (with your consent)
• Providing personalized Royal Ace Casino bonus offers based on your gaming preferences
• Sending transactional notifications (deposits, withdrawals, account updates)
• Conducting customer satisfaction surveys

2.4 Service Improvement and Analytics

• Analyzing user behavior to improve website functionality
• Developing new features and gaming content
• Conducting security audits and risk assessments
• Troubleshooting technical issues

3. Legal Basis for Processing (GDPR Compliance)

For users in France and the European Economic Area, we process your personal data based on the following legal grounds:

4. Information Sharing and Disclosure

Royal Ace Casino does not sell your personal information to third parties. We may share your data in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating Royal Ace Casino:

• Payment Processors: To process deposits and withdrawals
• Game Providers: To deliver gaming content and track gameplay
• Identity Verification Services: To conduct KYC checks
• Hosting and IT Services: To maintain our infrastructure
• Customer Support Platforms: To manage player inquiries
• Marketing Services: To deliver promotional communications (with your consent)

All service providers are contractually bound to protect your data and use it only for specified purposes.

4.2 Legal Obligations

We may disclose your information when required by law:

• To comply with court orders, subpoenas, or legal processes
• To respond to requests from regulatory authorities in France or other jurisdictions
• To cooperate with law enforcement investigations
• To enforce our Terms and Conditions
• To protect the rights, property, or safety of Royal Ace, our users, or others

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to equivalent privacy protections.

4.4 Affiliate and Partner Programs

If you were referred to Royal Ace Casino by an affiliate, we may share limited information (registration date, activity status) with that affiliate for commission purposes, without revealing sensitive personal or financial data.

5. Data Security Measures

Royal Ace Casino employs industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols (256-bit encryption)
• Secure Storage: Personal and financial data is stored on secure servers with restricted access
• Password Protection: Your Royal Ace Casino login credentials are hashed and encrypted
• Firewalls: Network-level protection against unauthorized access
• Access Controls: Only authorized personnel have access to personal data, on a need-to-know basis
• Regular Audits: We conduct periodic security assessments and vulnerability testing
• PCI DSS Compliance: Payment processing adheres to Payment Card Industry Data Security Standards

While we implement robust security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

6. Data Retention

Royal Ace Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6.1 Active Accounts

• We retain data for the duration of your active account relationship with Royal Ace
• Gaming history and transaction records are maintained for audit and compliance purposes

6.2 Closed Accounts

• After account closure, we retain certain information for regulatory compliance (typically 5-7 years depending on jurisdiction)
• Financial transaction records are retained as required by anti-money laundering regulations
• Marketing data is deleted upon account closure, unless you have provided separate consent

6.3 Inactive Accounts

• Accounts with no Royal Ace Casino login activity for 12 consecutive months are considered dormant
• We may contact you to verify if you wish to keep your account active
• Dormant accounts may be closed after 36 months of inactivity, subject to regulatory requirements

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

7.1 Access and Portability

• Right to Access: Request a copy of the personal information Royal Ace Casino holds about you
• Right to Data Portability: Receive your data in a structured, machine-readable format

7.2 Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal retention requirements

7.3 Processing Restrictions

• Right to Restriction: Limit how we process your data in certain circumstances
• Right to Object: Object to processing based on legitimate interests, including marketing

7.4 Consent Withdrawal

• You may withdraw consent for marketing communications at any time by clicking "unsubscribe" in emails
• Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal
• Note: Certain processing (e.g., KYC verification) is necessary for service provision and cannot be opted out of while maintaining an active account

7.5 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer:

• Email: privacy@royalslacecasino.com
• Use the "Privacy Request" form in your account settings
• We will respond to your request within 30 days
• You may be required to verify your identity before we process your request

8. Cookies and Tracking Technologies

Royal Ace Casino uses cookies and similar technologies to enhance your experience and analyze site usage.

8.1 Types of Cookies We Use

8.2 Cookie Management

• You can control cookies through your browser settings
• Disabling essential cookies may affect site functionality (e.g., inability to log in to Royal Ace Casino)
• You can opt out of analytics cookies without impacting your gaming experience
• For more details, see our separate Cookie Policy

9. International Data Transfers

Royal Ace Casino operates internationally and may transfer your data outside of France and the European Economic Area (EEA). When we do so:

• We ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission
• We verify that third-party service providers comply with GDPR-equivalent data protection standards
• Transfers to service providers in jurisdictions without adequacy decisions (e.g., United States) are protected by appropriate mechanisms
• You have the right to request information about the safeguards we use for international transfers

10. Children's Privacy

Royal Ace Casino is strictly an adult-only service. We do not knowingly collect personal information from individuals under the age of 18 (or the legal gambling age in their jurisdiction, whichever is higher).

• All users must verify they are 18+ during the Royal Ace Casino registration process
• We conduct age verification checks as part of our KYC procedures
• If we discover that a minor has created an account, we will immediately close the account and delete associated data
• Parents or guardians who believe a minor has provided information to Royal Ace should contact us immediately at compliance@royalslacecasino.com

11. Third-Party Links and Services

Royal Ace Casino may contain links to third-party websites, payment processors, or services. This Privacy Policy applies only to Royal Ace:

• We are not responsible for the privacy practices of third-party sites
• We recommend reviewing the privacy policies of any external sites you visit
• Payment processors (e.g., credit card companies, e-wallets) have their own privacy policies governing how they handle your information
• Game providers may collect technical data about gameplay, subject to their own privacy policies

12. Marketing Communications

12.1 Promotional Emails

With your consent, Royal Ace Casino may send you marketing communications about:

• New game releases and exclusive content
• Royal Ace Casino bonus offers and promotions, including Royal Ace Casino $100 free spins
• VIP program updates and loyalty rewards
• Tournaments and special events

12.2 Transactional Communications

Even if you opt out of marketing, you will still receive essential transactional communications:

• Account security notifications
• Deposit and withdrawal confirmations
• Changes to our Terms and Conditions or Privacy Policy
• Responsible gaming reminders

12.3 Opt-Out Options

• Click "Unsubscribe" at the bottom of any promotional email
• Adjust your communication preferences in your Royal Ace Casino account settings
• Contact customer support to update your preferences

13. Data Breach Notification

In the unlikely event of a data breach affecting your personal information:

• We will assess the risk and severity of the breach
• If required by law, we will notify relevant regulatory authorities (e.g., CNIL in France) within 72 hours
• If the breach poses a high risk to your rights and freedoms, we will notify you directly via email to your registered Royal Ace Casino account
• We will provide information about the nature of the breach, potential consequences, and measures taken to address it
• We will implement additional safeguards to prevent future incidents

14. Automated Decision-Making and Profiling

Royal Ace Casino uses automated systems for certain processes:

14.1 Fraud Detection

• We use automated algorithms to detect suspicious activity and prevent fraud
• These systems may flag transactions or accounts for manual review
• If an automated decision affects you adversely, you have the right to request human intervention

14.2 Personalization

• We may use profiling to personalize your experience, including customized Royal Ace Casino bonus offers
• This involves analyzing your gaming preferences and activity patterns
• You can opt out of profiling by contacting customer support

14.3 Responsible Gaming

• Automated systems monitor gameplay for signs of problem gambling
• We may proactively intervene with responsible gaming reminders or account restrictions
• These measures are designed to protect your wellbeing

15. Changes to This Privacy Policy

Royal Ace Casino may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

• We will notify you of material changes via email to your registered address
• We will also display a prominent notice on our website and at Royal Ace Casino login
• The "Last Updated" date at the top of this policy indicates when changes were made
• Continued use of Royal Ace Casino after changes constitutes acceptance of the updated policy
• If you do not agree with changes, you may close your account

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Information and Complaints

17. Acceptance of This Privacy Policy

By creating a Royal Ace Casino account, accessing the Royal Ace Casino login portal, claiming any Royal Ace Casino bonus, or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our services. For existing users who do not consent to material changes, we recommend closing your account before the changes take effect.

Thank you for trusting Royal Ace Casino with your personal information. We are committed to protecting your privacy and providing a secure gaming experience.